Dear Retell Community,

We are excited to share several updates and new features with you. Our goal is to continually improve our offerings to better meet your needs. Here's what's new:

1️⃣ Enterprise Plan and Discounts Now Available

We're excited to announce the availability of our discounted enterprise tiered pricing. For more information on that, please contact our team at founders@retellai.com.

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2️⃣ Enhanced Conversation with Lower Latency

We've launched improvements to further reduce latency (by approximately 30%). Try our demo on the website again and experience the magical speed.

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3️⃣ New Agent Control Parameters

We've introduced additional control parameters for agents for greater customization and control. Including:

• Responsiveness: Adjust how responsive your agent is to utterances.
• Voice Speed: Control the speech rate of your agent to be faster or slower.
• Boost Keywords: Prioritize specific keywords for speech recognition.

These parameters have been added to our API. Documentation is being updated, and we are also working on incorporating these features into the SDKs. For more details, visit Create Agent API Reference.

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4️⃣ New Call Control Parameter: - end_call_after_silence_ms

This parameter enables the automatic termination of calls following a specified duration of user inactivity. It's designed to streamline operations and improve efficiency.

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5️⃣ Word-Level Timestamps in Transcripts

To enhance the utility of our transcripts, we are now including word-level timestamps. This feature is pending documentation updates, so stay tuned for more information at Audio WebSocket API Reference.

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6️⃣ [Auto-reconnection] Web Call Updates - Client JS SDK 1.3.0

For users utilizing web calls, our latest client JavaScript SDK (version 1.3.0) now supports auto-reconnection of the socket in case of network disconnections. This ensures a more reliable and uninterrupted service.

We are dedicated to providing you with the best possible service and experience.

We welcome your feedback and are here to support you in making the most out of these new features.

Best regards,

Retell AI team 💛