1. Knowledge Base

You can now equip your Voice AI agents with your company’s knowledge in three simple ways:

• Scrape from Webpages: Upload your website’s sitemaps
• Upload Files: We support all document formats.
• Manually Add Text: You can also copy and paste the text.

For the "Scrape from Webpages" method, you can select auto-sync every 24 hours or manually sync anytime. No more manual updates!

Pricing for Knowledge Base:

• You will be charged an additional $0.005 per minute for using the Knowledge Base.
• Every workspace includes 10 free knowledge bases. Additional knowledge bases will be charged at $8/month, billed at the end of the month.

Go to dashboard

2.  Verified Phone Numbers

A must-have for outbound campaigns.

If your calls are being marked as spam or blocked by carriers, this verification process will prevent that from happening.

Simply submit your business profile, and after review, if your business is legitimate, you're good to go!

3.  OpenAI Realtime API Integration

We’ve added the OpenAI Realtime API to our platform. The average latency is 600-1000ms, but pricing is currently $1.5/minute. We expect the pricing will go down soon.

Watch a video from Brendan

4. Display Transferee’s Number

If you're using the call transfer feature and want the next agent to receive the caller’s number (instead of the Retell number), adjust the settings.

5.   Workspace

We’ve added the Workspace feature.

• For companies, you can now invite your teammates.
• For agencies, you can now create different organizations for your clients.

Others:

1. Improved Webhook Verification for python: https://github.com/RetellAI/retell-custom-llm-python-demo/commit/131ae64f86e38debb5fdc87168cb7240649e385f
   https://docs.retellai.com/features/webhook#sample-code
2. Dark Mode.
3. Pricing & Latency details.

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