Dear Retell Community,
We're thrilled to share some exciting new features and updates on the platform. Here’s what’s new.
Feel free to reply to this email directly to share your feedback.
Guide the voice agent through IVR systems with button presses (e.g., “Press 1 to reach support”).
You can now integrate Retell AI with your telephony providers, using your own phone numbers (e.g., Twilio, Vonage). This works with both Retell LLM and Custom LLM.
Integration options:
You could make a multilingual agent who could speak English and Spanish at the same time.
You can also control how certain words are pronounced. This is useful when you want to make sure certain uncommon words are pronounced correctly.
We’ve added new settings for voice model selection: