Dear Retell Community,
We're thrilled to share some exciting new features and updates on the platform. Here’s what’s new:
Feel free to reply to this email directly to share your feedback.
We’ve completed a full dashboard overhaul.
We’ve added a warm transfer feature.
If you need to provide background information and hand off the call to the next agent, this feature allows you to set up a prompt or static message for smooth transitions.
We’ve added a toggle to disable transcript formatting. This can help resolve the ASR (Automatic Speech Recognition) errors we recently discovered:
If you encounter issues related to number transcription, try out this toggle.
If you’ve added custom fields in Cal.com, you can now use them in Retell.
When using Cal.com functions, you can instruct the agent to collect specific information, and it will automatically display the collected data in the booking event.
Launching by the end of next week!
Apply now to join our Partner Program.