AI Dispatch Service That Answers Every Call and Routes Every Request

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Retell AI transforms dispatch services by taking on the most time-consuming parts of the process — answering every inbound call, capturing the request, routing it to the right team, and keeping customers updated. Every dispatch becomes a seamless experience, keeping your team focused on what they do best: delivering quality service, faster.

Trusted by over 3,000 businesses powering 30+ million calls per month.

How It Works

Go from build to a live call in a day, on your existing number.

Build the agent

Point the agent at your services, service areas, hours, and dispatch rules through a knowledge base that syncs as that content changes. Define the call flow with a drag-and-drop builder — greeting, request intake, priority detection, routing, message-taking, and transfer rules — then connect your CRM, GPS, and routing systems. No engineering team is required for a standard agent.

Test against dispatch scenarios

Run the agent through simulation against common scenarios before it touches a customer: a routine service request, an urgent after-hours call, a status inquiry, and a request that needs a human. Each run scores accuracy and shows where the agent guesses instead of looking up, so you fix the flow, rerun, and validate at volume.

Connect your line and go live

Connect your line through SIP trunking and forward calls to the agent and set the routing and human-escalation rules. Go live, confirm your routing and transfer rates, then expand. Your existing carrier and phone number stay in place.

Monitor and retrain

Every call is transcribed, summarized, and tagged by outcome, and every request is logged to your systems. Watch task completion, transfer rate, and sentiment in a dashboard, catch the questions the agent fumbles, and retrain the flow, with quality review across 100% of calls rather than a small sample.

Use Cases

Dispatch requests your AI agent takes end to end

Answer and log every dispatch request

The agent picks up on the first ring, captures the request in natural conversation, and logs the details, so no call rolls to voicemail or a busy signal even when many people call at once — day, night, weekends, and holidays.

Route jobs to the right technician or team

The agent detects intent and priority, then routes each request to the right technician, crew, or department, reducing the time spent on manual sorting so teams get on-site faster.

Send ETA and status updates

Set automated notifications to customers about estimated arrival times, progress updates, and status changes, while dispatch teams receive real-time details to keep operations moving smoothly.

Optimize routes with your GPS and routing systems

Retell AI integrates with GPS and routing systems, allowing your dispatchers to optimize routes in real time and track team locations for improved coordination.

Cover overflow and after-hours dispatch

The agent fields overflow during peak times and after-hours calls through an AI answering service, so your team only handles what needs them and no urgent request is missed.

Configure for your industry

Retell AI is customizable to meet the unique needs of various sectors, from utilities and logistics to emergency services, so you can configure the agent for your specific dispatch requirements.

Compliance

Regulated and high-volume operations route real calls through the agent, so the security baseline comes standard.

SOC 2 Type II

Call data runs on SOC 2 certified infrastructure, ensuring that all interactions and stored data meet rigorous security, availability, and confidentiality requirements.

HIPAA

Retell is HIPAA-compliant, making it safe for regulated teams such as healthcare transport, with a self-service BAA portal available from the dashboard. Sensitive information is always encrypted and protected.

GDPR

For global businesses, Retell AI guarantees full GDPR compliance, covering consent and access rights so personal data handled by the agent is managed transparently and securely.

PII Redaction

Built-in PII redaction ensures sensitive customer information never gets exposed, automatically masking personally identifiable data in transcripts and recordings, alongside single sign-on and role-based access.

Feature

Why businesses choose Retell AI for dispatch

Build

Deploy

Monitor

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Automates request intake and routing

By automating request intake and dispatching tasks, Retell AI reduces the time spent on manual sorting and prioritizing. This streamlined process helps teams arrive on-site faster, keeping clients satisfied and reducing downtime.

Keeps customers informed with real-time updates

With Retell AI’s prompt responses and personalized experience, customers feel valued and informed. Set automated notifications about estimated arrival times, progress, and status changes, while dispatch teams receive real-time details to keep operations smooth.

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Handles peak volume without overwhelming your team

Retell AI manages high volumes of dispatch requests without overwhelming your team, allowing them to focus on core tasks rather than administrative work. During peak times, Retell AI handles the overflow, ensuring smooth operations.

Answers every call, around the clock

The agent answers every dispatch call at once, day or night, with end-to-end latency of about 600ms and proprietary turn-taking, so urgent requests never hit voicemail or a busy signal. Results vary.

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Scores 100% of calls

Every call is transcribed, summarized, and tagged by outcome through post-call analysis. Retell AI offers detailed insights into key metrics like user sentiment, task completion rates, and call transfer rates, helping you assess performance and identify areas for improvement instead of reviewing a small sample by hand.

Integrations

Seamless
Integrations with Your
Tech Stack

View All Integrations

Hubspot
Twilio
Vonage
Go High Level
n8n
Zapier
Salesforce

Hubspot
Twillio
Vonage
Go High Level
8n8
Zapier
Salesforce

Avaya
Genesys
Five9
Amazon Connect
Telnyx
Make
Cal.com

Avaya
Genesys
Five9
Amazon Connect
Telnyx
Make
Cal.com

Pricing

Cut Costs by 90% with AI phone Agents

Pay as you go

$0 to start.

$0.07–$0.31 per minute – Pay only for what you use.

60 mins of free access.

20 concurrent calls.

10 Free Knowledge Bases.

Enterprise Plan

For companies with large volumes, data or deployment requirements, or support needs.

White glove service for your use case.

Premium support with dedicated solution engineer teams.

Custom pricing and concurrent calls based on your needs

FAQ

Frequently asked questions.

What is an AI dispatch service?

An AI dispatch service is a voice agent that answers your dispatch calls, captures each request, and routes it to the right technician or team, then keeps customers updated on status and arrival times. Unlike a touch-tone menu or a shared voicemail, it understands intent, prioritizes urgent requests, and takes action during the call, 24/7.

Can Retell AI integrate with our current routing software?

Yes, Retell AI can integrate with GPS and routing systems, allowing your dispatchers to optimize routes in real-time and track team locations for improved coordination.

Can Retell AI provide updates to customers and team members?

Absolutely. You can set automated notifications to customers about estimated arrival times, progress updates, and status changes, while dispatch teams receive real-time details to keep operations smooth.

Can Retell AI be tailored to fit different industries?

Yes, Retell AI is customizable to meet the unique needs of various sectors, from utilities and logistics to emergency services. The setup allows you to configure the AI for any specific dispatch requirements.

What kind of analytics does Retell AI provide?

Retell AI offers detailed insights into key metrics like user sentiment analysis, task completion rates, and call transfer rates. These analytics help you assess performance and identify areas for improvement.

How much does it cost?

Retell is pay-as-you-go at $0.07 per minute with no platform fee or contract, plus free credit to start. You pay for minutes worked, not seats, which is why a busy line still costs less than a part-time dispatcher. For companies with large volumes, or data, deployment, or support requirements, an Enterprise plan adds white-glove service, a dedicated solution engineer team, and custom pricing and concurrency.