Move calls forward with Call Transfer
Turn handoffs into better outcomes
Discover Feature
Seamlessly switch calls with AI-powered warm and cold transfers that save time, maintain context, and keep customers engaged.
Overview
Designed for Efficiency,
Built for Trust
Retell's AI handles both cold and warm call transfers to fit any customer interaction. Whether speed or context is key, agents stay informed, and callers stay confident.
Cold Transfer
What it does
Instantly transfers calls to a live agent without added context.
How it Helps
Keeps things fast and efficient for low-complexity requests.
When to Use
Ideal for quick redirects, overflow routing, or after-hours escalation.
Key Points
Lightning-fast handoff
No pre-call briefing
Minimal system resources
Ideal for large call volumes
Warm Transfer
What it does
Transfers the caller with a contextual briefing to the next agent.
How it Helps
Builds trust and reduces repetition by keeping the next agent informed.
When to Use
Perfect for high-touch service, escalations, or critical handoffs.
Key Points
Contextual call introduction
Personalized handoff builds rapport
Reduces customer frustration
Increases first-contact resolution
Agentic Warm Transfer
What it does
The AI actively uses the full conversation context, figures out what matters, and delivers a smarter handoff.
How it Helps
It provides more meaningful context to the human agent for a faster resolution.
When to Use
Perfect for high-touch service, escalations, or critical handoffs.
Key Points
Offers more useful context for the human agent
Builds rapport and trust
Improves resolution speed and customer experience
Faster, smoother, & more personalized handoffs
Feature
Power your AI agent with Call Transfer
Streamline customer calls with Retell AI's fast, context-rich, and personalized transfer options.
How It Works
Get Call Transfer Running in Three Steps
Add the Call
Transfer Function
Transfer Function
Connect Retell’s call transfer API to your existing voice flow or telephony setup. With just a few lines of code, your AI agent gains the ability to redirect calls to human agents or other departments seamlessly—keeping your infrastructure intact while improving the caller’s experience from the very first handoff.
60 minutes free trial
Define Routing Logic & Experience
Set up routing rules that determine when and how transfers occur—based on intent, availability, or user sentiment. Choose whether the transition feels conversational or automated. The result: smoother handoffs that reflect your brand's tone and operational flow without requiring extra engineering effort.
60 minutes free trial
Test, Refine
& Launch
& Launch
Simulate real scenarios to ensure your call transfer logic performs perfectly. Adjust parameters, preview transitions, and verify response latency before launch. Once ready, deploy instantly and monitor performance through your Retell dashboard to keep every transfer fast, contextual, and reliable.
60 minutes free trial
Our numbers show that 45-50% of calls are completely resolved by Retell AI without ever touching a human. We haven't even fully expanded it to all our lines yet.
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“Our early adoption of Retell AI, combined with our ability to deeply customize it and build our own infrastructure around it, really gives us an edge in the industry.”
The cost of our customer support team was increasing 300 to 400 percent a year. By introducing Retell and building Lucas, we were able to reduce that burden by over 50 percent, drastically improve our SaaS margins, and still support our customers during high-growth and urgent situations.
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