Streamline customer calls with Retell AI’s fast, context-rich, and personalized AI-powered call transfer options.
AI transfers without speaking
AI briefs the next agent after transfer
Quick and simple—our AI transfers the call directly without interaction.
Want to keep things personal? The AI briefs the next agent before transferring the call.
Start by selecting a template or using one of your existing AI agents.
Go to the Functions section and add the "Call Transfer" function.
Decide which type of transfer works best for your needs. Choose Cold Transfer for a fast, no-frills approach, or Warm Transfer if you’d like the AI to share context and details with the next agent.
Set the "Transfer To" number to route calls where you need them, and you’re good to go.
Finally, add the function to your agent using natural language prompts. For example, you could say, “If the user said yes, call "transfer_call" to transfer the call to a human.”
Once it’s set up, test the feature with a phone call to make sure it works exactly how you want.
All account has a 60-minutes free trial.
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