Teach your AI your business with Knowledge Base
Knowledge in. Better answers out.
Discover Feature
Knowledge Base turns your existing content into live context for every call. Import webpages, upload documents, or add custom text, then let your AI agent pull the right information in real time to answer questions, reduce hallucinations, and keep conversations moving, at scale.
Overview
Move beyond prompt-only AI
Prompts are hard to maintain and easy to outgrow. Knowledge Base gives your agent access to the information your team already depends on, so it can respond with more precision, stay aligned with your business, and handle more customer questions without human intervention.
Upload Webpages
Key Points
Supports single pages or entire websites
Real-time retrieval under 100ms
Streamlined and efficient
Upload Documents
Key Points
Easily upload PDFs, DOCX, and TXT
Add business-specific guidance or curated knowledge
Supports a wide range of formats
Feature
Feed your agent the content it needs to answer with confidence
Easily give your agent access to the information customers ask about, without hardcoding every detail into prompts. And you can reuse it across multiple agents.
How It Works
How to use a knowledge base, step by step
Create it
Go to the Knowledge Base tab and click Add. Then pick how you want to add content:
URL: Import from a webpage or full site
File: Upload documents (PDF, TXT, DOCX)
Text: Add content directly
URL: Import from a webpage or full site
File: Upload documents (PDF, TXT, DOCX)
Text: Add content directly
60 minutes free trial
Add it
Go to the Knowledge Base section in the agent editor and select your content. Your agent will use it to give accurate, relevant answers.
60 minutes free trial
Test it
Try asking a related question in the test area. Your agent will pull from the Knowledge Base on its own, with no extra setup required.
60 minutes free trial
Our numbers show that 45-50% of calls are completely resolved by Retell AI without ever touching a human. We haven't even fully expanded it to all our lines yet.
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“Our early adoption of Retell AI, combined with our ability to deeply customize it and build our own infrastructure around it, really gives us an edge in the industry.”
The cost of our customer support team was increasing 300 to 400 percent a year. By introducing Retell and building Lucas, we were able to reduce that burden by over 50 percent, drastically improve our SaaS margins, and still support our customers during high-growth and urgent situations.
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
- Hubspot
- Twillio
- Vonage
- Go High Level
- 8n8
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