Ensure your AI agent can handle IVR systems like a pro. Retell AI’s Navigate IVR feature allows your agent to press digits automatically, routing calls to the right department without delays.
Start by creating a new agent or using a template agent. In the Functions section, select the “Navigate IVR” function to give your agent the ability to press digits.
Customize the IVR navigation by specifying when and which digits your agent should press. While this step is optional, adding detailed descriptions can improve accuracy.
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In the agent prompts, include guidance such as “Press 2 to reach the billing department.” These prompts will help the agent navigate IVR systems in specific scenarios.
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