1. Branded Call

We’ve added the Branded Call feature!

Now, you can enable branded call functionality on each of your phone numbers. It’s a great way to build trust with your outbound calls and significantly improve conversion rates.

Once activated, the recipient will see your business name when you call.

Read related blog

2. Advanced Filters

You can now monitor your call records more effectively with these powerful new filters!

For examples:    

• Spot high-latency calls.    
• Check long-duration calls.
• Listen to unsuccessful calls.    
• Search for calls from specific customers.    
• Review all transferred calls.    
• Use your custom post-call analysis filters.

3.  Usage Dashboard

A detailed dashboard now shows your daily call costs and costs by provider.

Easily track your spending at a glance.

4.  Purchase Concurrency

You can now purchase them directly on the dashboard.

Additionally, you can see your live concurrent call usage in the bottom-left corner of the dashboard.

5. Knowledge Base KPI

You can now access the Knowledge Base via API.

Go to docs

6.   Structured Output

If you are using OpenAI’s LLM, we’ve added a Structured Output setting.

When enabled, it ensures responses follow your provided JSON Schema.

Note: This feature may increase the time required to save or update functions.

7.   Claude 3.5 Haiku LLM

We’ve integrated Claude 3.5 Haiku with a pricing of $0.02/min.

Others:

1. API Update: llm_websocket_url is now deprecated; use the new response_engine field.
2. Live Transcription: Available on WebCall.
3. API Key Rotation: Enhanced security for API keys.

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