We're thrilled to share some exciting new features and updates on the platform. Here’s what’s new.
Feel free to reply to this email directly to share your feedback.
1. More Languages
We’ve now supported more languages:
zh-CN (Chinese - China)
ru-RU (Russian - Russia)
it-IT (Italian - Italy)
ko-KR(Korean-Korea)
nl-NL (Dutch - Netherlands)
pl-PL (Polish - Poland)
tr-TR (Turkish - Turkey)
vi-VN (Vietnamese - Vietnam)
Simply change the language in the settings panel on the agent creation page.
2. Max Call Duration
You can now set the maximum duration for calls in minutes to prevent spam.
3. Extended Voicemail Detection
You can set the duration for detecting voicemail. In some B2B use cases, there are welcome messages before going to voicemail. Setting a longer voicemail detection time can solve this issue.
4. LLM Temperature
You can adjust the LLM Temperature to get more varied results. The default setting is more deterministic and provides better function call results.
5. Agent Voice Volume
You can now control the volume of the agent’s voice.
Important Notification
We will fully stop Audio Websocket and V1 call APIs at 12/31/2024.
Bug fixes and Improvements
DTMF issue is now fixed.
Failed inbound calls will now have an entry in history.
Addressed inaudible speech.
Added retry for inbound dynamic variable webhook.
Added timeout for Retell webhook.
Fixed a bug where custom voice was accidentally overwritten.
Improved voicemail detection performance.
Community Videos
How to use Dynamic Variables in Retell VoiceAI Automation
