Log in to Zapier and click Create Zap.
Choose the trigger β either an event in Microsoft Teams, or a completed Retell call, depending on which side starts the flow.
Add the other app as the action step.
Connect your Retell account by pasting your API key from the Retell dashboard, and connect your Microsoft Teams account.
Map the fields: phone number and agent for a call, or call summary, disposition and transcript for a write-back.
Test the Zap and switch it on.
Retell call flags an escalation β Zapier posts an alert with the transcript link to the Teams support channel












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