Last Updated: March 13, 2024
Protecting your private information is our priority. This Statement of Privacy applies to Retell AI, and Retell AI Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Retell AI Include www.retellai.comand Retell AI. The Retell AI application is a Voice AI Agent Creation platform. By using the Retell AI application, you consent to the data practices described in this statement.
We collect several different types of data for various purposes, primarily to provide and improve our Services. These data include:
In order to better provide you with products and services offered, Retell AI may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”). These may include, but not limited to:
Please note that we do not collect any personal information about you unless you voluntarily provide it to us. To this end, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us, and sending you newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.
Additionally, whether you visit our service or use a mobile device to access it, we might gather data from your browser ("Usage Data").
This Usage Data may contain information like the Internet Protocol address (IP address) of your computer, the type and version of your browser, the pages you visit on our service, the time and date of your visit, the amount of time you spend on those pages, unique device identifiers, and other diagnostic data.
The information that may be included in this usage data when you use a mobile device to access the service includes the kind of mobile device you use, its unique ID, its IP address, its operating system, the kind of mobile Internet browser you use, and other diagnostic data.
If you grant us permission to do so, we may use and keep track of your location data ("Location Data"). We utilize your information to offer features, enhance, and personalize our service.
Whenever you use our Service, you have the option to enable or disable location services using your device's settings.
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Retell AI Inc. uses the collected data to:
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Please be aware that if you choose to give us information while you are not in the US, the data—including Personal Data—will be transferred to and processed in the US.Your agreement to the transfer is shown by your acceptance of this Privacy Policy and your submission of such information.
Retell AI Inc. will take all reasonably required actions to guarantee that your data is handled securely and in compliance with this privacy policy. Your personal data will not be transferred to another organization or nation unless sufficient safeguards, such as those pertaining to the security of your data and other personal information, are in place.
We may disclose personal information that we collect, or you provide:
While recognizing the importance of securing your data, we understand that no method of transmission over the Internet or method of electronic storage is 100% secure. Nevertheless, we will strive to use commercially acceptable means to protect your Personal Data, but we cannot guarantee its absolute security.
From time to time, Retell AI may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Retell AI or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Retell AI, you may opt out of such communications by clicking "unsubscribe".
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR (See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj).
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data, and if you wish to be informed on what Personal Data we hold about you and you want same to be removed from our systems, please email us at founders@retellai.com
In certain circumstances, you have the following data protection rights:
Please note that we may ask you to verify your identity before responding to such requests as we may not be able to provide Service without some necessary data.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
According to CalOPPA, we agree to the following:
Our Policy on “Do Not Track” Signals:
When a "Do Not Track" browser feature is enabled, we respect the signals and don't track, install cookies, or employ advertising. You can tell websites that you do not want to be tracked by using the Do Not Track option on your web browser. Go to your browser's Preferences or Settings page to enable or disable Do Not Track.
If you are a California resident, you are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:
What personal information we have about you. If you make this request, we will return to you:
Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.
To delete your personal information. If you make this request, we shall remove from our records any personal information we have on file as of the request date and instruct any service providers to follow suit. De-identification of the information can sometimes be used to achieve deletion. However, you might not be able to utilize some features that depend on your personal information to work if you decide to remove it.
To stop selling your personal information. Your personal information is never sold to other parties for profit. However, in certain situations, a non-monetary transfer of personal data to a third party or another member of our family of businesses can be regarded by California law as a "sale."
We shall cease transferring your personal data if you request that we no longer sell it. If you live in California and would like to request that your personal information not be sold, send an email to support@retellai.com with the subject "Do Not Sell My Personal Information".
Please be aware that requesting that we remove or cease selling your data may have an effect on how you interact with us and may prevent you from taking advantage of membership services or certain programs that depend on the use of your personal data. However, we would never treat you unfairly just because you're exercising your rights.
To exercise your California data protection rights described above, please send your request(s) to support@retellai.com.
Your data protection rights, described above, are covered by the CCPA. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
You can request an up-to-date list of third-party Service Providers by emailing us at founders@retellai.com We provide a non-comprehensive list of our Service Providers below.
We may use third-party Service Providers to monitor and analyze the use of our Service.
We provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
Retell AI collects and uses your personal information to operate and deliver the services you have requested. Retell AI may also use your personally identifiable information to inform you of other products or services available from Retell AI and its affiliates.
Retell AI does not sell, rent, or lease its customer lists to third parties. Retell AI may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Retell AI, and they are required to maintain the confidentiality of your information.
Retell AI may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Retell AI or the site; (b) protect and defend the rights or property of Retell AI; and/or (c) act under exigent circumstances to protect the personal safety of users of Retell AI, or the public.
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
Retell AI reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information. Your continued use of the application and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Retell AI welcomes your questions or comments regarding this Statement of Privacy. If you believe that Retell AI has not adhered to this Statement, please contact Retell AI at:
Retell AI Inc.
2674 Hastings Ave
Redwood City, CA 94061
Email Address:support@retellai.com
Telephone number:+1(415)358-5433
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