Data as of 02/2025

Retell VS Vapi

Deciding between Retell AI and Vapi AI?

Dig into details of comparison in pricing, features and performance.

Features

Why are businesses switching to Retell

Skip Developer Bottlenecks
Vapi AI’s complex platform relies heavily on developer capabilities, making scaling and deployment slow and costly. Retell removes these roadblocks with an intuitive drag-and-drop interface that gets your AI voice agent live in just 3 minutes.

Simplicity, Pro-Level Power
Retell delivers the advanced functionality of code-based platforms like Vapi without the technical barriers—perfect for both beginners and experienced users.

Scalable & Cost-Effective
Unlike Vapi’s additional charges for most API integrations, Retell offers transparent, modular pricing, allowing businesses to customize features without unexpected costs.

Built for Business Growth
With Retell, businesses aren’t limited by developer constraints. Our efficient platform ensures you can scale AI voice solutions quickly and effectively.

Retell
Vapi
LLM Model & Intelligence
Supported
Supported with cost for API
Custom LLM
Supported
Supported
Custom Telephony
Supported
Not Supported
Warm Transfer
Supported
Not Supported
Multilingual
Supported
Limited to what API models supports
User Experience
Ease of Use
Must Know Code
Preset Functions
Supported
Not Supported
Branded Call
Supported
Not Supported
Voice & Audio Quality
Excellent
Varies based on quality upgrades
Latency
Sub-second
Sub-second
Features

The Pricing Comparison

Retell AI offers a more transparent and cost-effective pricing model compared to Vapi. With a flat rate of $0.07/min for Voice AI, Retell eliminates Vapi’s additional fixed platform fees, which can drive up costs. Phone numbers are significantly more affordable at just $2.00/month, while Vapi’s pricing varies.

Retell also includes Speech-to-Text at no extra charge, unlike Vapi’s $0.01/min fee. Plus, Retell provides Verified Phone Numbers to enhance call deliverability and reduce spam risks.

Retell
Vapi
Voice AI
$0.07/min
$0.05/min + $0.066 fixed platform fee (price varies)
Phone Number
$2.00/month
Variable Price
Speech to Text
Included
$0.01/minute
Adds-on
Verified Phone Number
Voice Quality Upgrades
Enterprise-Grade

Scalbility & Reliability

Retell AI ensures top-tier security and compliance with HIPAA, SOC 2 Type 1 & 2, and GDPR standards, providing robust data protection for businesses of all sizes. Unlike Vapi, which limits SOC 2 Type 2 compliance, Retell AI offers full security compliance across all plans. With an industry-leading 99.99% uptime and no rate limits, Retell AI delivers unmatched scalability and reliability, ensuring seamless performance without restrictions.

Retell
Vapi
Compliance
HIPAA, SOC2Type 1&2, GDPR
HIPAA compliant, SOC2,GDPR
Rate limit
Not Limit
Not Limit
Uptime to date
99.99%
99.94%
Testmonials

Real Results from Our Production Customers

See how Retell benefit customers in call operations

See Customers
“We were able to contain 65% of voice calls with the bot, which previously would have been directly gone to a manual agent for resolution.”

Saurabh Sodhani, SVP of Digital Transformation, Everise

600+

man hours saved per month

65%

Enterprise Solutions

Everise - Retell case study
“Retell AI is loaded with features that can fulfill our case and it's pretty easy to integrate.”

Neeraj Sharma, Head of Engineering at AccioJob

70%

Reduction in false-positive assessments

2<

Days spent integrating Retell AI

Acciojob - Retell AI Case study

Switch To Retell Today

Revolutionize your call operation with Retell.