Data as of 02/2025

Retell VS Thoughtly

Choosing between a low code and no code AI call platform?

Here’s our comprehensive guide to help you choose the right AI voice agent solution for your business’s needs. Get into the details to compare pricing, features, and performance.

Features

Why are businesses switching to Retell

Superior AI Intelligence
Thoughtly lacks support for selecting different LLMs, limiting AI adaptability. Retell AI offers advanced and customizable LLMs for smarter, context-aware conversations. Additionally, Thoughtly supports only one language, while Retell AI enables multilingual interactions for global businesses.

Advanced Call Handling
Thoughtly lacks key features like warm call transfers, branded caller ID, and real-time post-call analysis. Retell AI ensures smooth handoffs, higher answer rates, and actionable insights to enhance performance.

Customization & Flexibility
Thoughtly locks businesses into a rigid AI framework with no support for custom LLMs or telephony integrations. Retell AI allows full customization, enabling tailored AI behavior and seamless telephony integration.

Enterprise-Ready Features
Thoughtly lacks simulation testing, crucial for optimizing AI agents before deployment. Retell AI provides robust testing, post-call analysis, and analytics to refine and enhance AI call operations.

Retell
Thoughtly
Drag & Drop
Low-no code capabilities
No code capabilities
Preset Functions
Supported
Supported
LLM Model & Intelligence
Supported
Not Supported
Custom LLM
Supported
Not Supported
Custom Telephony
Supported
Not Supported
Warm Transfer
Supported
Not Supported
Multilingual
Supported
Not Supported
Branded Call
Supported
Not Supported
Post Call Analysis
Supported
Not Supported
Simulation Testing
Supported
Not Supported
Batch Calling
Supported
Supported
Latency
Sub-second
Sub-second
Features

The Pricing Comparison

Retell AI offers a more flexible and cost-effective pricing model, ensuring businesses pay only for what they need. Unlike Thoughtly, which lacks modular pricing and customization options, Retell AI provides tailored plans with advanced AI capabilities, making it a smarter investment for businesses of all sizes.

Retell
Base Price
$0.07/min
$0.09/minute
Phone Number
$2.00/month
Included
Speech to Text
Included
Included
Adds-on
Branded Calls
Verified Phone Number
-
Enterprise-Grade

Security, Scalability, & Reliability

Retell AI offers broader compliance, covering HIPAA, SOC 2 Type 1 & 2, and GDPR, while Thoughtly only specifies HIPAA. Retell AI also has no rate limits, ensuring seamless scalability, whereas Thoughtly’s limits are unclear. With a 99.99% uptime history, Retell AI guarantees reliable operations, while Thoughtly lacks uptime transparency.

Retell
Compliance
HIPAA, SOC2Type 1&2, GDPR
HIPAA
Rate limit
Not Limit
Unknown
Uptime to date
99.99%
Unknown
Testmonials

Real Results from Our Production Customers

See how Retell benefit customers in call operations

See Customers
“We were able to contain 65% of voice calls with the bot, which previously would have been directly gone to a manual agent for resolution.”

Saurabh Sodhani, SVP of Digital Transformation, Everise

600+

man hours saved per month

65%

Enterprise Solutions

Everise - Retell case study
“Retell AI is loaded with features that can fulfill our case and it's pretty easy to integrate.”

Neeraj Sharma, Head of Engineering at AccioJob

70%

Reduction in false-positive assessments

2<

Days spent integrating Retell AI

Acciojob - Retell AI Case study

Switch To Retell Today

Revolutionize your call operation with Retell.