Data as of 02/2025

Retell VS Air AI

Choosing the best AI call automation platform for your business?

Here’s a breakdown of how Retell AI stacks up against Air.ai, so you can make an informed decision on pricing, features, and overall performance.

Features

Why are businesses switching to Retell

More Transparent & Reliable AI
Air.ai lacks transparency in its AI models and customization options, making its true capabilities unclear. Retell AI provides full visibility into its architecture, allowing businesses to integrate custom LLMs for better control, adaptability, and performance.

More Customization & Control
Air.ai is a closed system with no support for custom LLMs or deep integrations, limiting flexibility. Retell AI offers full customization, enabling businesses to fine-tune AI behavior, integrate preferred tools, and create branded, dynamic AI voice agents.

Superior Call Handling & Functionality
Air.ai lacks key enterprise features like warm transfers, simulation testing, and multilingual support, limiting its effectiveness. Retell AI supports seamless transitions, over 19 languages, and robust testing tools to enhance agent performance.

Scalability Without Hidden Limits
Air.ai does not disclose rate limits or uptime, raising reliability concerns. Retell AI ensures 99.99% uptime, no rate limits, and seamless proprietary and external integrations to support high-volume AI call operations.

Retell
Air AI
Drag & Drop
Low-no code capabilities
No code capabilities
Preset Functions
Supported
Supported
LLM Model & Intelligence
Supported
Unknown
Custom LLM
Supported
Not Supported
Custom Telephony
Supported
Not Supported
Warm Transfer
Supported
Not Supported
Multilingual
Supported
Not Supported
Branded Call
Supported
Not Supported
Post Call Analysis
Supported
Not Supported
Simulation Testing
Supported
Not Supported
Batch Calling
Supported
Not Supported
Latency
Sub-second
Sub-second
Features

The Pricing Comparison

Retell AI offers a more flexible and cost-effective pricing model, ensuring businesses pay only for what they need. Unlike Thoughtly, which lacks modular pricing and customization options, Retell AI provides tailored plans with advanced AI capabilities, making it a smarter investment for businesses of all sizes.

Retell
Air AI
Base Price
$0.07/min
Unknown
Phone Number
$2.00/month
-
Speech to Text
Included
-
Adds-on
Branded Calls
Verified Phone Number
-
Enterprise-Grade

Security, Scalability, & Reliability

Retell AI offers broader compliance, covering HIPAA, SOC 2 Type 1 & 2, and GDPR, while Thoughtly only specifies HIPAA compliance. Retell AI also ensures 99.99% uptime with no rate limits, allowing seamless scaling, whereas Thoughtly lacks transparency on uptime and rate limits, raising reliability concerns.

Retell
Air AI
Compliance
HIPAA, SOC2Type 1&2, GDPR
Unknown
Rate limit
Not Limit
Unknown
Uptime to date
99.99%
Unknown
Testmonials

Trusted by 3,000+ Businesses

See Customers

Explore real success stories from businesses that have automated their call operations with Retell AI.

“We were able to contain 65% of voice calls with the bot, which previously would have been directly gone to a manual agent for resolution.”

Saurabh Sodhani, SVP of Digital Transformation, Everise

600+

man hours saved per month

65%

Enterprise Solutions

Everise - Retell case study
“Retell AI is loaded with features that can fulfill our case and it's pretty easy to integrate.”

Neeraj Sharma, Head of Engineering at AccioJob

70%

Reduction in false-positive assessments

2<

Days spent integrating Retell AI

Acciojob - Retell AI Case study

Switch To Retell Today

Revolutionize your call operation with Retell.