Need a scalable alternative to ElevenLabs for real conversations?
While ElevenLabs has gained attention in text-to-speech and voice synthesis, Retell AI is purpose-built for businesses that rely on live customer conversations. Retell combines competitive pricing, scalable infrastructure, and advanced enterprise features that go beyond simple voice generation.
For CX and operations teams handling thousands of calls every day, Retell is the clear alternative to ElevenLabs.
ElevenLabs is widely recognized for AI voice generation and speech synthesis, mainly used to convert text into natural-sounding speech.
Its focus is on content creation, accessibility, and entertainment use cases such as audiobooks, gaming, and media.
However, ElevenLabs is not designed for two-way conversations or large-scale call automation. For businesses in healthcare, finance, logistics, or retail that depend on reliable, real-time interactions, this limitation quickly becomes a barrier.
By contrast, Retell AI was built for high-stakes conversations where voice quality, compliance, and reliability directly impact customer trust and revenue.
From call centers and healthcare providers to financial services and global logistics firms, Retell powers thousands of calls daily with performance that scales seamlessly.
Unlike ElevenLabs, Retell doesn't just generate voices, it manages the full spectrum of enterprise voice automation.
While ElevenLabs can generate lifelike speech, it lacks knowledge base integration.
Retell agents connect directly to your company's knowledge sources, ensuring factual, reliable, and context-aware answers across multi-turn conversations.
With real-time variable extraction, Retell agents capture and recall key details like account IDs, budgets, or preferences mid-call. This creates structured, reliable conversations that go beyond scripted voice output.
ElevenLabs provides no comparable feature, leaving businesses with static, one-way interactions.
Every Retell conversation is automatically processed for summaries, sentiment, and actionable outcomes. CX leaders can analyze performance in real time, improving customer journeys and agent productivity.
ElevenLabs has no equivalent for post-call analysis, since it was not designed for operational call management.
ElevenLabs offers conversational AI calling at around $0.08 per minute on its Business plan.
While this makes ElevenLabs a functional option for certain workflows, Retell AI delivers more value: starting at just $0.07 per minute, plus native telephony integration, post-call analytics, real-time variable extraction, knowledge base support, and enterprise-grade compliance, features designed from the ground up for high-volume business conversation
Retell offers phone numbers at $2 per month, and toll-free numbers for just $5, making large-scale operations sustainable.
ElevenLabs does not provide native phone number services, requiring external integrations that add overhead.
Retell also ensures higher answer rates with Verified Phone Numbers, reducing spam flags and boosting customer trust. ElevenLabs does not offer telephony-level deliverability features.
Retell AI includes HIPAA, SOC 2 Type 1 & 2, and GDPR compliance across all plans, making it suitable for industries where data protection is non-negotiable.
ElevenLabs, focused primarily on creative content, does not offer the same level of enterprise security and compliance.
With Retell’s infrastructure, businesses can run unlimited concurrent calls, whether handling 10 or 10,000 interactions simultaneously. This elasticity comes without extra coding or engineering lift.
ElevenLabs offers scalable voice synthesis, but it is not built for real-time call concurrency at enterprise scale.
Retell also includes PII Redaction and Role-Based Access Control to ensure customer data stays protected and teams can collaborate securely. ElevenLabs lacks these enterprise-grade safeguards.
For creative projects and content voiceovers, ElevenLabs is a strong choice. But when it comes to enterprise-grade call automation, compliance, and ROI, Retell AI is the superior alternative.
Retell not only lowers costs but also delivers smarter conversations, advanced analytics, and the scalability that CX leaders need.
If your business depends on customer conversations at scale, Retell is the clear choice over ElevenLabs.
Retell AI consistently proves to be the smarter alternative, offering flexible plans, advanced compliance, higher reliability, and built-in innovations that others simply don't match.
While Bland struggles with basic automation, Vapi adds usage fees, and Synthflow limits flexibility, Retell combines it all into one powerful solution. From smarter integrations to post-call analytics, Retell is the trusted choice for growing enterprises.
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