Retell AI
VS ElevenLabs

Data as of 03/2026

ElevenLabs handles the voice. Retell handles the call.

ElevenLabs brings the voice. Retell brings everything that makes a call actually work. For call centers and outbound operations, what runs underneath the voice is what wins.

Retell AI

4.9

ElevenLabs

3.2

Overview

Different platforms. One clear choice for call operations.

ElevenLabs is a voice layer, and a voice layer alone doesn't run a call center. What does is everything underneath it: routing logic, mid-call intelligence, warm transfers, and deep CCaaS integrations. Retell is built for all of it — the operational infrastructure that turns a voice into a reliable, scalable customer conversation.

ElevenLabs

What it doesA voice-first AI platform built around TTS and STT. Launched conversational AI agents in 2025 with its core focus on voice synthesis.

How it HelpsDelivers high-quality voice synthesis and supports basic agent conversations—but lacks native phone number provisioning, IVR/DTMF support, SMS, and call-focused analytics.

When to UseFor consumer apps, gaming, content creation, or lightweight conversational use cases where voice quality is the primary requirement.

Retell AI

What it doesA performance-driven voice AI platform designed for real business use—reliable, scalable, and fully secure.

How it HelpsAutomates thousands of calls daily with clarity, analytics, and the flexibility to integrate top LLMs like ChatGPT and Anthropic.

When to UseWhen accuracy, customer experience, and compliance matter to your bottom line.

Stats that Matter

Retell By the Numbers

% faster

deployment for enterprise clients at SWTCH energy

Trusted by over 3,000 businesses

Speech recognition accuracy in production use cases

Features, Pricing and Compliance

Built for better conversations

At scale, Retell's native IVR, SMS, and 40M+ monthly call infrastructure cover ground that ElevenLabs conversational platform doesn't match.

Features	Retell AI 4.9	ElevenLabs 3.2

Live Call Orchestration	Built for every moment of the call	TTS-first, conversation second
IVR Navigation	Built-in IVR + routing capabilities	Not a core feature
Mid-Call Topic Switching	Flex Mode maintains context	No dedicated feature
Deployment Reliability	Optimized for 40M calls/month	Not designed for telephony scale
Reusable Flow Components	Easily syncs scripts across all agents	No equivalent capability
Task Execution	Built-in task execution inside call	Not a core function
Agentic Warm Transfer	3-way call support, whisper messages	Not supported
Custom Telephony	Native SIP, inbound + outbound calls	Requires external provider
Branded Calls	Supported	Not supported
SMS Function	Supported	Not Supported
AI Quality Assurance	Call analytics & simulation testing	Not positioned as QA platform
Custom On Hold Music	Supported	Not supported
CCaaS integrations	Natively integrates with 10+ platforms	Limited
Voice & Audio Quality	Excellent	Excellent
Custom LLM Integration	Supported	Supported
Analytics & Monitoring	Call performance dashboards	Limited analytics focus

Pricing	Retell AI 4.9	ElevenLabs 3.2

Voice AI	$0.07/min	$0.08/ minute
Phone Number	$2.00/month	Can Only Import Numbers
Toll Phone Number	$5.00/month	Not Supported
Verified Phone Number	Included at no extra cost	Not Supported
Branded Calls	Included at no extra cost	Not Supported
Batch Calls	Included at no extra cost	Supported
Extra Knowledge Base Slots	Included at no extra cost	Need Enterprise Plan
Concurrency Add-on	Included at no extra cost	Limited
Speech-to-Text	Included at no extra cost	Not Supported

Enterprise-Grade	Retell AI 4.9	ElevenLabs 3.2

Compliance	HIPAA, SOC2 Type 1 & 2, GDPR	HIPAA, SOC2 Type 1 & 2, GDPR
Rate Limit	No rate limit	No rate limit
Uptime to date	99.99%	99.99%
PII Redaction	Automatic redaction of names, addresses, DOBs, passwords, and PINs	Supported
Role-Based Access Control	Supported	Supported

Learn More

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Features

Explore how Retell AI can transform every part of your call operations. See the full range of capabilities designed for smarter automation, better efficiency, and enhanced customer experience.

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