Data as of 02/2025

Retell VS ElevenLabs

Deciding between Retell AI and ElevenLabs?

Dig into details of comparison in pricing, features and performance.

Features

Why are businesses switching to Retell

More Flexibility and Customization
Retell AI supports both standard and custom LLM models, providing businesses with greater control over their AI interactions compared to ElevenLabs' more generic approach.

Advanced Telephony Capabilities
Unlike ElevenLabs, which is restricted to Twilio, Retell AI offers broader telephony support, including warm transfers and branded calls, ensuring seamless and professional customer interactions.

Enhanced User Experience
Retell AI provides an intuitive, easy-to-use platform with more preset functions and customization options, allowing businesses to tailor AI interactions to their specific needs.

Superior Call Reliability
With support for branded calls and advanced telephony features, Retell AI enhances customer trust and reduces call rejection rates, an advantage over ElevenLabs' limited call branding capabilities.

Retell
ElevenLabs
LLM Model & Intelligence
Supported
Supported
Custom LLM
Supported
Supported
Custom Telephony
Supported
Restricted to Twilio
Warm Transfer
Supported
Not Supported
Multilingual
Supported
Supported
User Experience
Ease of Use
Generic
Preset Functions
Supported
Limited
Branded Call
Supported
Not Supported
Voice & Audio Quality
Excellent
Excellent
Latency
Sub-second
Sub-second
Features

The Pricing Comparison

Retell AI offers more cost-effective Voice AI at $0.07/min compared to ElevenLabs' $0.08/min. Additionally, Retell AI provides phone numbers at a flat $2.00/month, while ElevenLabs' pricing varies. Retell AI also includes Verified Phone Numbers, reducing spam risks and improving call deliverability.

Retell
ElevenLabs
Voice AI
$0.07/min
$0.08/ minute
Phone Number
$2.00/month
Variable Price
Adds-on
Verified Phone Number
Enterprise-Grade

Scalbility & Reliability

Retell AI ensures top-tier security with HIPAA, SOC 2 Type 1 & 2, and GDPR compliance across all plans, while ElevenLabs offers SOC 2 compliance but lacks Type 1 & 2 verification. With no rate limits and a proven 99.99% uptime, Retell AI provides businesses with a more robust, scalable, and dependable solution.

Retell
Vapi
Compliance
HIPAA, SOC2Type 1&2, GDPR
HIPAA compliant, SOC2,GDPR
Rate limit
Not Limit
Not Limit
Uptime to date
99.99%
99.99%
How Retell AI Outperforms the Competition
Testmonials

Trusted by 3,000+ Businesses

See Customers

Explore real success stories from businesses that have automated their call operations with Retell AI.

“We were able to contain 65% of voice calls with the bot, which previously would have been directly gone to a manual agent for resolution.”

Saurabh Sodhani, SVP of Digital Transformation, Everise

600+

man hours saved per month

65%

Enterprise Solutions

Everise - Retell case study
“Retell AI is loaded with features that can fulfill our case and it's pretty easy to integrate.”

Neeraj Sharma, Head of Engineering at AccioJob

70%

Reduction in false-positive assessments

2<

Days spent integrating Retell AI

Acciojob - Retell AI Case study
“We were able to contain 65% of voice calls with the bot, which previously would have been directly gone to a manual agent for resolution.”

Saurabh Sodhani, SVP of Digital Transformation, Everise

600+

man hours saved per month

65%

Enterprise Solutions

Everise - Retell case study
“Retell AI is loaded with features that can fulfill our case and it's pretty easy to integrate.”

Neeraj Sharma, Head of Engineering at AccioJob

70%

Reduction in false-positive assessments

2<

Days spent integrating Retell AI

Acciojob - Retell AI Case study

Switch To Retell Today

Revolutionize your call operation with Retell.