Retell AI
VS ElevenLabs

Data as of 03/2026

Need a scalable alternative to ElevenLabs for real conversations?

While ElevenLabs has gained attention in text-to-speech and voice synthesis, Retell AI is purpose-built for businesses that rely on live customer conversations. Retell combines competitive pricing, scalable infrastructure, and advanced enterprise features that go beyond simple voice generation.
For CX and operations teams handling thousands of calls every day, Retell is the clear alternative to ElevenLabs.

Retell AI

4.9

ElevenLabs

3.2

Overview

The Alternative to ElevenLabs Built for Enterprise Performance

AI voice generation and AI call operations are two different problems. ElevenLabs excels at the former—Retell is purpose-built for the latter, with the telephony depth, compliance infrastructure, and operational tooling that high-volume call teams actually need.

ElevenLabs

What it doesA leading AI voice generation platform that expanded into conversational AI agents in 2025.

How it HelpsDelivers high-quality voice synthesis and supports basic agent conversations—but lacks native phone number provisioning, IVR/DTMF support, SMS, and call-focused analytics.

When to UseFor consumer apps, gaming, content creation, or lightweight conversational use cases where voice quality is the primary requirement.

Retell AI

What it doesA performance-driven voice AI platform designed for real business use—reliable, scalable, and fully secure.

How it HelpsAutomates thousands of calls daily with clarity, analytics, and the flexibility to integrate top LLMs like ChatGPT and Anthropic.

When to UseWhen accuracy, customer experience, and compliance matter to your bottom line.

Stats that Matter

The Retell AI Advantage

Retell AI is built for production, not just prototyping. Our infrastructure delivers measurable results for enterprise clients, with the reliability and scale your business depends on.

faster deployment for enterprise clients at SWTCH energy

improvement in agent satisfaction (internal surveys)

99.

99%

uptime across all plans

Features, Pricing and Compliance

Feature, Pricing & Compliance Breakdown

ElevenLabs is built around voice quality—Retell is built around call operations. At scale, Retell's native IVR, SMS, and 40M+ monthly call infrastructure cover ground that ElevenLabs' conversational platform doesn't match.

Features	Retell AI 4.9	ElevenLabs 3.2

LLM Model & Intelligence	Always integrates the newest LLMs	Supported
Custom LLM Integration	Supported	Supported
Custom Telephony	Native SIP Trunking	Supported
Warm Transfer	Supported	Supported
Multilingual	30+ Languages Supported	Supported
SMS Function	Supported	Not supported
Preset Functions	Supported	Supported
Branded Calls	Supported	Not Supported
IVR & DTMF Support	IVR with DTMF tone recognition	DTMF Recognition Not Supported
Voice & Audio Quality	Excellent	Excellent
AI Quality Assurance	Supported	Not Supported
Latency	Sub-second Latency	Sub-second Latency

Pricing	Retell AI 4.9	ElevenLabs 3.2

Voice AI	$0.07/min	$0.08/ minute
Phone Number	$2.00/month	Can Only Import Numbers
Toll Phone Number	$5.00/month	Not Supported
Verified Phone Number	Included at no extra cost	Not Supported
Branded Calls	Included at no extra cost	Not Supported
Batch Calls	Included at no extra cost	Supported
Extra Knowledge Base Slots	Included at no extra cost	Need Enterprise Plan
Concurrency Add-on	Included at no extra cost	Limited
Speech-to-Text	Included at no extra cost	Not Supported

Enterprise-Grade	Retell AI 4.9	ElevenLabs 3.2

Compliance	HIPAA, SOC2 Type 1 & 2, GDPR	HIPAA, SOC2 Type 1 & 2, GDPR
Rate Limit	No rate limit	No rate limit
Uptime to date	99.99%	99.99%
PII Redaction	Automatic redaction of names, addresses, DOBs, passwords, and PINs	Supported
Role-Based Access Control	Supported	Supported

Learn More

Discover More
Features

Explore how Retell AI can transform every part of your call operations. See the full range of capabilities designed for smarter automation, better efficiency, and enhanced customer experience.

View All Product Features